Privacy Policy
Last updated: December 2025
1. Introduction
At Serenio, we are committed to protecting your personal data and respecting your privacy. We understand that trust is earned, and we take our responsibility to safeguard your information seriously.
This Privacy Policy explains how we collect, use, and protect your personal data in compliance with the Singapore Personal Data Protection Act (PDPA). We encourage you to read this policy carefully so you understand how we handle your information.
2. What Personal Data We Collect
At this stage, the only personal data we collect is:
- Email address — provided when you sign up for updates or early access
Your email address is collected via forms powered by Mailchimp, our email service provider. We do not collect any other personal data, sensitive personal data, or payment information at this time.
3. Purpose of Collection, Use and Disclosure
We collect your email address for the following purposes only:
- To send you updates about Serenio’s development and progress
- To notify you when our product becomes available
- To occasionally request your feedback to help us improve
We will not use your email for unrelated marketing, sell your information to third parties, or share your data with other organisations for their marketing purposes.
4. Consent
By submitting your email address through our website, you consent to the collection, use, and disclosure of your personal data as described in this Privacy Policy.
You may withdraw your consent at any time. Please see Section 9 below for details on how to do so.
5. Use of Third-Party Service Providers
We use Mailchimp (operated by Intuit Inc.) to manage our email communications. Mailchimp acts as a data processor on our behalf.
Your email address may be stored on servers located outside Singapore. Mailchimp maintains appropriate safeguards to protect your data, including compliance with applicable data protection standards.
We require all third-party service providers to handle your personal data securely and in accordance with our instructions.
6. Protection of Personal Data
We take reasonable administrative and technical measures to protect your personal data from unauthorised access, collection, use, disclosure, or similar risks.
These measures include secure transmission protocols, access controls, and regular reviews of our data handling practices. While no system is completely secure, we are committed to maintaining appropriate safeguards to protect your information.
7. Retention of Personal Data
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or until you withdraw your consent.
When your data is no longer needed, we will securely delete or anonymise it in accordance with our data retention practices.
8. Access and Correction
Under the PDPA, you have the right to:
- Request access to your personal data that we hold
- Request correction of any inaccurate or incomplete personal data
To make such a request, please contact us using the details in Section 10 below. We will respond to your request within a reasonable time.
9. Withdrawal of Consent
You may withdraw your consent to receive communications from us at any time by:
- Clicking the “unsubscribe” link at the bottom of any email we send you
- Contacting us directly at the email address provided below
Once you withdraw consent, we will stop sending you communications and remove your email address from our active mailing list, unless we are required by law to retain it.
10. Contact Information
If you have any questions about this Privacy Policy, or wish to access, correct, or withdraw consent for your personal data, please reach out to us through our contact form.
Serenio
Data Protection Contact
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons.
Any updates will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically to stay informed about how we protect your personal data.